Frequently asked questions

For recurring cleaning, one to two weeks is typical. Move-out cleans at the end of a month fill up fast — book as soon as you know your date. Short-notice openings do come up, so it’s always worth calling.

The office is open Monday to Friday 8:00 a.m.–6:00 p.m. and Saturday 9:00 a.m.–1:00 p.m. (Mountain Time). Office cleaning can be scheduled in the evening.

No. Recurring service continues until you ask us to pause or stop it. We just ask for 24 hours’ notice before a scheduled visit.

Yes. We assign a regular cleaner to recurring clients whenever possible and let you know in advance if someone else is covering.

No. Many clients provide a key, lockbox or door code. Access information is stored securely and only shared with the cleaner assigned to your home.

We love them. Let us know about any pets when booking. If a pet is anxious, we’re happy to work around a closed door or crate.

Low-tox, widely available products and lots of microfiber. Fragrance-free is available on request, and we’re happy to use your own products if you prefer.

For safety we don’t handle biohazards, mold remediation, pest infestations, exterior windows above the first floor or move heavy furniture over 40 lb. We’ll always tell you up front if something is outside what we do.

By home size, number of bathrooms and type of clean. See our pricing page and estimator. We confirm a fixed price in writing.

Major credit and debit cards, checks and cash. Business clients can be invoiced.

Tips are never expected. If you’d like to thank your cleaner, it goes directly to them.

Tell us within 24 hours of the visit and we’ll come back to re-clean the areas in question at no charge. See the guarantee.

Accidents are rare, but if one happens we report it to you the same day and work with you to repair or replace the item. Details are in our Terms of Service.

We only collect what’s needed to schedule and complete your service, and we never sell it. Read our Privacy Policy.