Guarantee & Cancellations
Our 24-hour re-clean guarantee, refund approach and cancellation policy — in plain English.
Effective and last updated: October 30, 2026
Our 24-hour re-clean guarantee
We want you to be happy with every visit. If any area we cleaned doesn’t meet the standard on our checklist, tell us within 24 hours of the visit (72 hours for move-out cleans flagged by a landlord) and we will return to re-clean that area at no additional charge, usually within two business days.
- Contact us by phone, text or email with a short description and, if possible, a photo.
- Please leave the area as it was so we can see the issue.
- The guarantee covers items on the agreed checklist for that visit. It doesn’t cover areas we couldn’t access, items excluded in our Terms, or permanent stains, etching or damage that existed before our visit.
Refunds
A re-clean is our first remedy. If we are unable to resolve an issue after a re-clean, we will offer a partial or full refund for the affected portion of the service, at our reasonable discretion. Refunds are issued to the original payment method within 10 business days.
Cancelling or rescheduling
| Notice given | Fee |
|---|---|
| 24 hours or more before the arrival window | No charge |
| Less than 24 hours | $40 or 25% of the visit price, whichever is lower |
| Same-day lockout or no access | Up to 50% of the visit price |
We waive late fees for emergencies, illness and unsafe winter road conditions — just let us know as soon as you can. If we need to reschedule because of weather or illness, there is never a charge and we’ll offer the next available slot.
Pausing or ending recurring service
There are no contracts. You can pause or stop recurring service at any time with 24 hours’ notice before your next visit.
Deposits
For large jobs (post-construction, or move-out cleans over $500) we may ask for a 25% deposit to reserve the date. Deposits are fully refundable if you cancel at least 72 hours before the scheduled start.
Contact
Incasumac
Attn: Shawn S. Novotny, Owner
127 8th Ave E, Apt 4
Dickinson, ND 58601, USA
Phone: (701) 426-8475
Email: admin@incasumac.com