Terms of Service

These Terms of Service (“Terms”) apply to your use of incasumac.com and to cleaning services provided by Incasumac, owned and operated by Shawn S. Novotny, Dickinson, North Dakota. By booking a service or using the Site, you agree to these Terms.

1. Quotes and pricing

• Prices on the Site and estimates from our online estimator are starting prices and guides, not offers. Your price is confirmed in writing (email or text) before the first visit.
• Quotes are based on the information you give us. If the home is significantly larger, more soiled or different than described, we will discuss a revised price with you before continuing. We will never add charges without your agreement.
• Travel fees for areas outside Dickinson are listed on our Service Areas page.
• Recurring discounts apply while you keep a weekly, biweekly or monthly schedule.

2. Scheduling and access

• We provide an arrival window. Weather, road conditions and earlier jobs can occasionally cause delays; we will tell you as soon as we know.
• You agree to provide safe access to the property at the scheduled time. If we cannot get in, or the property is unsafe, a lockout fee of up to 50% of the visit price may apply.
• Please secure valuables, cash, jewelry and firearms before the visit, and let us know about any alarm systems, pets or fragile items.

3. Cancellations and rescheduling

Cancel or reschedule free of charge with at least 24 hours’ notice. Full details, including late cancellation fees, are on our Guarantee & Cancellations page.

4. Payment

• Payment is due on the day of service unless you have an invoicing arrangement with us. We accept major credit and debit cards, checks and cash.
• Invoices are due within 15 days. Returned checks are subject to a $30 fee.

5. Our services and exclusions

We clean surfaces that are safely reachable from the floor or a two-step ladder. For safety and liability reasons we do not:

• handle biohazards, bodily fluids, human or animal waste beyond normal pet hair, needles or hazardous materials;
• perform mold remediation, pest removal or restoration work;
• move furniture or items heavier than about 40 lb;
• clean exterior windows above the first floor or work on roofs;
• clean inside or near firearms, safes or locked areas.

6. Damage and breakage

We take great care in every home. If something is damaged through our negligence, tell us within 48 hours. We will assess the issue and, at our option, repair the item, replace it with a similar item or reimburse you up to its reasonable current value. We are not responsible for damage caused by pre-existing defects, improperly secured items, normal wear, or items of irreplaceable or sentimental value that were not disclosed in advance.

7. Non-solicitation

Because we invest in training our cleaners, you agree not to hire an Incasumac cleaner directly for cleaning work during your service and for 12 months after your last visit without our written consent.

8. Website use

Content on this Site, including text, photos and the Incasumac name and logo, belongs to Incasumac and may not be reused without permission. The Site is provided “as is” and we do not guarantee it will always be available or error-free. Articles in our journal are general information, not professional advice; always follow product labels and test cleaning methods in a small area first.

9. Limitation of liability

To the fullest extent permitted by law, Incasumac’s total liability arising from any service is limited to the amount you paid for that service, except where liability cannot be limited by law. We are not liable for indirect or consequential losses.

10. Governing law

These Terms are governed by the laws of the State of North Dakota. Any dispute will be handled in the courts of Stark County, North Dakota, unless otherwise required by law. We always prefer to resolve concerns directly — please call us first.

11. Changes

We may update these Terms. The version posted on this page at the time of your booking applies to that booking.

12. Contact

Incasumac
Attn: Shawn S. Novotny, Owner
127 8th Ave E, Apt 4
Dickinson, ND 58601, USA
Phone: (701) 426-8475
Email: admin@incasumac.com